Most software problems are caused by viruses and we can advise you because we are an authorised reseller for the best two virus protection packages – AVG and Sophos.We can also show you the best way to avoid virus attacks.You should make sure you regularly install the free software updates that the software makers issue – they publish updates to help you and you ignore then at your peril! RESOLVING ISSUES If you have software problems – something has “vanished” or the software no longer works, you can either bring your PC or laptop to us or we can collect it from you (there is an extra charge for this).We will resolve the issue as quickly as we can and advise what the problem was and how to avoid it happening again.In some instances we can gain remote access to your laptop or PC at your home or business location and fix software problems in minutes in which case we may make only a small charge for this.
There is a certain amount of free software available that enables you to do lots of different things with your laptop or PC.So you don’t always have to buy top of the range popular branded software for tasks such as word processing or accounting. FREE ADVICE Some of the advice we give on software is free and depends on what time we have to give and what you are intending to spend with us.We are not here for people to just pick our brains and then go away and buy elsewhere.But we can always give five to ten minutes advice for those who are genuinely looking for information and will become a customer or are an existing customer.
Often people upgrade their software for their PC or laptop for no particular reason other than a friend said they should!Before you spend out, you should ask yourself if an upgrade is really necessary.Is it really necessary to move from a version of Microsoft Office 2007to MS Office 2010? You have to ask yourself is it worth paying out £360 to do that?We can advise and help you with this decision.
We are happy to install new software – our charges vary depending on whether or not you bought the software from us or you are an existing customer.We can carry out this work by visiting you at home or at your business location but we do make an extra charge for call-out visits. Or you can bring your PC or laptop to us which reduces the cost of installation
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